Frequently asked questions

How to reset your password

You can reset your password directly on the Knowledge Lab Namibia platform by following these easy steps:
1. Click on ‘Sign In’ on the Knowledge Lab Namibia home page.
2. Click on ‘Forget your Password?’ on the pop-up (bottom right corner).
3. Enter the email address you originally used to register on Knowledge Lab and click ‘OK’.
(Using a different email will prevent the reset link from reaching you)
4. Check your email inbox for a reset link.
(Remember to check your Spam / Junk folder if you don’t receive the email)
5. Follow the instructions in the email and click on the link to reset your password.
6. Enter and confirm your new password. Click 'OK' to reset.
Your password must have:
  • 8 – 50 characters length
  • One uppercase character
  • One lowercase character
  • One number (0 – 9)
  • One special character (&*%^$_)

How to claim & receive your certificate for successfully completing an activity

To claim and receive your certificate after successfully completing an activity on Knowledge Lab, you can follow these easy steps:

1. Once you’ve completed the activity, you need to navigate to the Certificate Section at the end of the activity and click on the ‘CPD Certificate’ activity.
2. Enter your information (First and Last Name) as requested and click on ‘Claim certificate’.
3. You can download your certificate directly on the activity once claimed by clicking on ‘Download Certificate’.
IMPORTANT - Once you’ve claimed your certificate in the activity, your certificate will automatically be issued into your Profile for easy access at a later stage.

How to access your certificates for activities completed on Knowledge Lab

All the certificates for activities which you have successfully completed on Knowledge Lab are issued into your profile where you can access and download to view them.

Please note: Your certificates for attending congresses, conferences or in-person events are not listed under your profile and can be accessed within the ‘My Congress CPD’ section.

To access your certificate on your profile you can follow these steps:
1. Visit Knowledge Lab Namibia and sign into your profile. Once signed in, you’ll be directed to your Dashboard.
2. Click on ‘Go to my profile’ to access your profile.
3. Your certificates for all successfully completed activities will be listed under the Achievements section within your Profile.
4. Click on the PDF icon for the relevant certificate to download and view it.
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Phone number: +264 61 292 6000
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